Privacy Policy

Last Updated: January 1, 2026

Introduction

Welcome to MysteryQuest Room's Privacy Policy. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We collect several types of information from and about users of our website and services, including:

  • Personal Information: Name, email address, phone number, and other contact details you provide when booking our escape rooms or contacting us.
  • Payment Information: Credit card details and billing information processed securely through our payment partners.
  • Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and time spent on pages.
  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience and collect analytics data.
  • Communications: Records of your correspondence with us, including emails, chat messages, and phone calls.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and managing your bookings and reservations
  • Communicating with you about your bookings, events, and inquiries
  • Sending promotional materials and newsletters (with your consent)
  • Improving our website, services, and customer experience
  • Analyzing usage patterns and trends to optimize our offerings
  • Complying with legal obligations and protecting our legal rights
  • Preventing fraud and ensuring the security of our systems

Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We work with trusted third-party companies that help us operate our business, such as payment processors, email service providers, and analytics platforms.
  • Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners.
  • With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

We do not sell or rent your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to legal obligations.
  • Objection: You can object to the processing of your information for certain purposes.
  • Portability: You can request that we transfer your data to another service provider.
  • Withdrawal of Consent: You can withdraw your consent for marketing communications at any time.

To exercise these rights, please contact us at [email protected].

Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: